We Built an Impressive AI – But It Was Useless
A few years ago, I worked on my first Generative AI project: a customer-facing AI assistant. The company had unique customer data and believed AI could transform it into a highly personalized, valuable chatbot. We built a prototype fast. Our users were excited about the first demo. We were not our Users But there was a catch: we had almost no access to real users. With so few user tests, we had to rely on ourselves—we became our own test users. ...